On a busy December afternoon, UF Health Pediatrics–Tioga faced an unexpected challenge: a citywide power outage that plunged the clinic into darkness for more than two hours. Lights, phones, and desktop computers shut off instantly—while physicians, team members, and a full schedule of pediatric patients were already on site.
Rather than closing their doors, the Tioga team rose to the moment.
Armed with flashlights and cordless rechargeable otoscopes, staff continued caring for patients in dimly lit exam rooms. Physicians and the physician assistant quickly pivoted to mobile technology, using Haiku and Canto on their phones and iPads to stay connected.
With the help of DAX Copilot AI, they documented histories, exams, assessments, and plans in real time—without access to traditional Epic workstations.
What could have become a multi-hour clinic shutdown instead turned into a powerful example of teamwork, adaptability, and innovation.
The Tioga Pediatrics team successfully saw every child who arrived that afternoon. Families were given the option to reschedule, yet every parent chose to stay, expressing gratitude that their child could still receive care despite the outage.
In an unexpected way, DAX Copilot proved to be more than a documentation tool—it became a lifeline that kept care moving.
About DAX Copilot at UF Health
DAX Copilot is a Microsoft AI-assisted documentation tool that UF Health leverages to support clinical workflows. Integrated with Haiku, Canto, and Epic, it helps providers capture patient histories, exams, assessments, and care plans quickly and accurately.
At UF Health, DAX Copilot is managed by IT to ensure security, reliability, and performance, giving providers a trusted tool to continue high-quality care—even during unexpected events like power outages.
The Tioga Pediatrics experience highlights how technology and a dedicated care team can work together to keep patient care uninterrupted.