Pediatrics Quality Academy Improving Quality & Patient Safety

“In our work in health care, joy is not just humane; its instrumental.  The gifts of hope, confidence, and safety that health care should offer patients and families can only come from a workforce that feels hopeful, confident, and safe. Joy in work is an essential resource for the enterprise of healing. “
 
“Good news! Joy is possible. We know it is possible, not only from intuition, but also from science.”  – Donald M Berwick, MD; IHI Framework for Improving Joy in Work

Lean is a never-ending, systematic approach to identifying and eliminating waste and improving the flow of a process while engaging employees. 

Lean is a way of thinking that can easily be applied to every organization. The entire focus of Lean is customer-driven; it is the customer who determines the value and the amount they are willing to pay for the product or service. 

A micro-certification program comprising 13 courses, provides a well-rounded introduction to quality, safety, population health, equity, health care leadership, and person- and family-centered care.

Free IHI Open School Access for Students and Residents. Be sure to use your UF email address when creating an account.